Guidehouse

Lead Trainer - Voice & Accent

Job · Full-timeIn OfficeThiruvananthapuram5-6 years1 opening

About this role

Guidehouse is hiring for Lead Trainer - Voice & Accent in Thiruvananthapuram. This opening was published by Guidehouse on their official careers board (Workday) on 7 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Guidehouse • Role: Lead Trainer - Voice &…

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Skills you'll use

RecruitmentCommunication

What you'll do

Conduct voice and accent training sessions for both new hires and existing employees.
Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
Assist employees with English language development and improvement of communication skills.
Coach new hires during pre-process and communication training phases.
Support ongoing development through on-floor feedback and refresher sessions.
Calibrate with Quality and Operations teams to promote continuous improvement.
Customize training content based on individual and team needs.
Maintain training records, prepare progress reports, and share insights with stakeholders.
Monitor calls and provide feedback to agents on the floor.
Stay updated with industry trends and training techniques.

Perks & benefits

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.Important Fraud NoticeAll official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at IndiaRecruiting@guidehouse.com. All information you provide will be kept confidential and used only as required to support the recruitment process.To learn more about Guidehouse in India, visit www.guidehouse.com/india.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

About Guidehouse

Job Family: EBO Training (India) Travel Required: Up to 25% Clearance Required: None What You Will Do: • Conduct voice and accent training sessions for both new hires and existing employees. • Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural…

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