Genpact

Specialist - HRO - Employee Lifecycle Management 4A

Job · Full-timeIn OfficeGurugram1-2 years1 opening

About this role

Genpact is hiring for Specialist - HRO - Employee Lifecycle Management 4A in Gurugram. This opening was published by Genpact on their official careers board (Workday) on 5 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Genpact • Role: Specialist - HRO - Employee…

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Skills you'll use

ExcelServiceNowWorkdayAuditingCustomer Service

What you'll do

SUMMARY DESCRIPTION:
The Specialist – HR Operations plays a pivotal role in delivering a seamless and responsive employee and candidate experience, with a strong emphasis on handling employee inquiries and providing frontline support across HR systems, including Workday. This role ensures timely resolution of system-related issues and supports operational excellence through accurate data entry, integrity, and auditing with a high attention to detail and world-class customer service. In addition, the Specialist will actively support the deployment of the new enterprise Case Management tool, partnering with HR, IT, and cross-functional teams to enable end-to-end workflow automation and enhance operational efficiency. A key responsibility will be to establish and build a scalable knowledge base to support the tool’s adoption, improve self-service capabilities, and ensure consistent documentation of HR processes and policies.
PRIMARY RESPONSIBILITIES
Provide first-line support for employees and HR Technology systems by managing shared email inbox, chat and case management inquiries and cases with guidance by HR Operations Leader as needed.
Initiate and approve Workday transactions for designated geographies.
Review and audit Workday and other HR system data to ensure integrity and accuracy with guidance by the HR Operations Leader.
Support the overall employee experience and execute onboarding operations support to include but not limited to:
Collect new hire onboarding documents, ensure completeness and upload them to Workday.
Enter new hire information in Workday using the Personnel Information Form (PIF).
Enter data and process one-time payments for new employees as required.

Who can apply

Workday and ServiceNow
Microsoft Office/Excel

Perks & benefits

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

About Genpact

Specialist - HRO - Employee Lifecycle Management Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first…

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