Manager, Customer Research Advisors - India

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Skills you'll use

What you'll do

• Act as a true Dscout expert to assist in running clients’ research projects on Dscout including planning, designing, recruiting, fielding, analysis, and client engagement.
• Manage and mentor: Support Research Advisors on project delivery, retention goals, and growth, including guidance on project approach and strategy, QA/QC on project work and feedback. You’ll assess where folks need more support and create opportunities for peer mentoring. You’ll run 1:1s, share feedback, and partner with the CS Director on annual reviews. You’ll start with ~3 direct reports and incrementally work your way to managing up to 6 teammates.
• Shape the team’s culture and future: Lead enablement initiatives, design AI-driven resources, share time-management strategies that make everyone’s jobs efficient and more impactful.
• Enable the team : Collaborate with Research Advisors and Directors and drive a variety of projects meant to improve systems and document processes for the team.
• Track and report on team metrics: Track and own performance metrics of the team such as utilization and CSAT, sharing progress regularly with staff and occasionally with cross functional leaders.
• Help grow the team: Participate on interview panels for external hires and work with your CS Director on hiring decisions. Be responsible for onboarding and measuring progress of new hires to ensure they are adequately supported and are a good fit for the role.
• 2+ years of experience as a people manager
• A dedicated team player that builds authentic relationships, collaborates with teammates and actively seeks opportunities to support the success of their team

Who can apply

• Solutions-oriented mindset; proactively identifies ways to help their team be more effective, and openly shares opportunities for process innovation
• Excellent communication skills, both oral and written. Naturally able to strike a balance between friendly and professional in all communications.
• Able to work both collaboratively and independently, proven experience collaborating with and mentoring team members.
• Strong critical thinking skills; excited by the prospect of creative problem solving in the research and SaaS space alongside colleagues and customers.
• Flexible and eager to learn new things each and every day.
• Empathetic to others’ needs and circumstances.
• Highly organized, efficient, and detail-oriented.
• An innate curiosity about how and why people behave the way they do, and a desire to better understand complex behavioral problems and find solutions to those problems.

About Dscout

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