Senior Analyst, Commercial Customer Experience

About this role

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Skills you'll use

What you'll do

• Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries. We are home to over 30,000 talented people all working together to make Diageo one of the best and most respected consumer product companies. Walk into any Diageo distillery, brewery, or office anywhere in the world and you’ll meet teams of people who are very good at what they do and who enjoy doing it.
• Global Business Operations (GBO) is the architect and driver of processes and business services that are critical to the day-to-day performance of our business. We provide a wide array of standardized financial and business services to Diageo’s markets and functions from our global network of centres in Bangalore, Budapest, Bogota and Manila.
• As we continue to evolve to meet the expectations of our stakeholders, we want everyone that receives GBO’s services – customers, suppliers, and employees – to choose Diageo because we are easy to work with. We are also determined to ensure that overall ‘GBO Experience’ of all our clients is a positive one – with timely and accurate solutions as well as effective and positive interaction with our teams.
• The Commercial Experience Tower is all about the processes that allow us to transact with our customers and distributors. We are the second biggest tower in GBO, operating in centres located in Budapest, Bangalore, Bogotá, and Manila as well as satellite locations such as Belfast, Warsaw, Madrid, Athens and Turin.
• We are passionate about making sure these processes are as standardised, smooth, and efficient as possible for our markets and our customers. We feel personally accountable for our debtor’s performance as a business and will make sure we provide our stakeholders with the right information, insight, and capability to drive our Debtors as a Percentage of NSV (and Operating Cash Conversion) hard.
• We provide insight, analysis, and provocation to our markets on our key areas of specialism such as debtors management & credit risk management.

Who can apply

• · Ability to take full ownership of order fulfilment
• · Ability to drive Customer satisfaction
• · Willingness to gather excellent knowledge of Customers
• Ability to effectively prioritise own tasks building on knowledge of Customer’ business
• Ability to deliver on promises
• · Proactive, solution-focused mind-set and positive “can do” attitude
• · Ownership, entrepreneurial attitude – drives issue resolution, escalates where necessary
• · Self-confidence and ability to work independently without strong line manager support
• · Looking for and responding to feedback
• · Active team player

Perks & benefits

About Diageo

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