ServiceNow SAMPro Consultant

About this role

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Skills you'll use

What you'll do

• Own the end-to-end design, build, and run of the ServiceNow SAM Pro capability whilst ensuring accurate software discovery, normalisation, entitlement management, compliance calculations, and optimisation across on-premises, cloud, and SaaS estates.
• Drive measurable cost avoidance, audit readiness, and robust governance while integrating SAM with associated ServiceNow modules, i.e. CMDB/CSDM, CSM / ITOM workflows.
• Strategy & Design
• Define SAMPro vision, roadmap, and operating model
• Establish CSDM-aligned data model and governance for software models, discovery sources, and service mapping
• Prioritise publishers/products by risk and value (e.g., Microsoft, Oracle, IBM, Adobe, VMware, Salesforce)
• Delivery & Development (Build)
• Implement and configure ServiceNow SAM Pro capabilities (to include but not limited to);
• o Software model creation & normalisation, categorisation, lifecycle and de-duplication
• o Entitlements (contracts, SKUs, metrics, rights, downgrade/upgrade rules, secondary use)

Who can apply

• Implement and configure ServiceNow SAM Pro capabilities (to include but not limited to);
• Build integrations (e.g. Discovery, SCCM/MECM, Intune)
• Develop using Flow Designer, Integration Hub, Business Rules, UI Policies/Actions, and Workspaces
• Create dashboards & KPIs in Platform Analytics (i.e. compliance trends, spend, reclaim, risk, audit exposure)
• Maintain platform health, upgrades, patches, store app updates, regression tests, and release notes impact review
• Operate regular reconciliation cycles; produce ELPs and variance analysis
• Run periodic data quality and normalisation checks (models, installs, usage, contracts).
• Prepare and support vendor audits

About Version 1

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