
Customer Support Executive
About this role
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Skills you'll use
What you'll do
- Handle customer queries via calls, chat and email
- Resolve issues and escalate when needed
- Log interactions accurately in the CRM
- Maintain high customer-satisfaction scores
- Collaborate with the team, document your work and act on feedback
Who can apply
- Bachelor’s degree / diploma in a relevant field (freshers welcome)
- Working knowledge of Communication, Customer Support, CRM, Problem Solving
- 0–2 years of experience (fresh graduates encouraged to apply)
- Strong communication, ownership and a problem-solving mindset
- Based in or willing to relocate to Visakhapatnam, Andhra Pradesh (or remote where applicable)
Perks & benefits
Interview & selection process
3 rounds — typical selection flow for this role:
- 1Application Screening — the Tech Mahindra recruitment team reviews your resume, skills and (where relevant) projects/portfolio for fit with the Customer Support Executive role in Visakhapatnam.
- 2Assessment / Assignment — a short practical task or case study to evaluate your operations skills.
- 3Technical / Functional Interview — a discussion of your skills, past work and a hands-on round relevant to Customer Support Executive.
- 4HR Discussion — a conversation about your goals, availability, expectations and the offer with Tech Mahindra.
About Tech Mahindra
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