Team Manager - Life/Disability Insurance for Taguig

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Skills you'll use

What you'll do

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the Short-Term, Long-Term, FMLA, and State Leave process related to Disability product and associated and medical terminologies, various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes in promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers 
• Bachelor's Degree in any course (preferred but not required).
• 3+ years ' experience as a team manager. (Required)
• 3+ years ' experience in  Disability or Life Insurance  (Required)
• 3+ years ' experience in  Inbound Contact Center  (Required)

Who can apply

• 3+ years ' experience in  Disability or Life Insurance  (Required)
• 3+ years ' experience in  Inbound Contact Center  (Required)
• Strong analytical skills with the ability to interpret data, identify trends, and drive improvements.
• Demonstrated leadership skills in team management and problem resolution.
• Excellent time management and multitasking abilities
• Strong verbal and written communication skills in a professional setting
• Proficiency in  MS Office applications
• Willing to work  onsite in Taguig

About Sutherland

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