Staff NOC Analyst - Cloud Monitoring - 24/7 (AWS, EKS, MIM)

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Skills you'll use

What you'll do

• Monitoring & Incident Management
• Monitor infrastructure, applications, and cloud platforms using tools such as New Relic, Datadog, Prometheus/Grafana, AWS CloudWatch, or GCP Monitoring
• Perform real-time alert triage, validation, and troubleshooting to restore services quickly
• Act as the first responder for incidents , ensuring minimal downtime and impact
• Identify false positives and reduce alert noise through analysis and tuning
• Incident Handling & Escalation
• Own and manage high-priority incidents (P1/P2), including:
• Driving incident bridges
• Coordinating with cross-functional teams (SRE, CloudOps, Network, Security)
• Tracking progress until resolution

Who can apply

• Escalate complex issues with clear documentation and impact analysis
• Execute runbooks and SOPs for standard incidents and operational tasks
• Contribute to creating and improving runbooks based on recurring issues
• Perform routine health checks on servers, networks, and failover systems
• Monitor systems during maintenance windows and validate post-change stability
• Ensure redundancy mechanisms (failover, load balancers) are functioning
• Monitor backups, batch jobs, and scheduled processes , resolving failures proactively
• Maintain accurate incident records in ticketing systems (Jira/ServiceNow)

About SonicWall

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