Staff Product Security Engineer, PSIRT

About this role

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Skills you'll use

What you'll do

• Demonstrate technical and organizational leadership during these events—bringing structure and clear decision-making under pressure. 
• Partner with incident commanders, business information security leadership, engineering, and customer-facing teams to maintain clear ownership, workstream prioritization, and hand-offs during these events. 
• Drive coordinated response across affected releases, balancing risk and remediation feasibility. 
• Leverage an understanding of product development cycles and engineering/product partnerships to move fixes through the release pipeline without stalling on organizational boundaries. 
• Verify fix completeness and guard against incomplete mitigations before release. 
• Contributed to ServiceNow's CVE disclosure process for incidents you own—CVE assignment, scoring, advisory content, and publication timing. 
• Conduct technical accuracy reviews of external advisories, researcher write-ups, and joint disclosure content to ensure correctness before publication. 
• Author root cause analyses and drive lessons learned to closure following product security incidents. 

Who can apply

• Participate in retrospectives following significant product security events, translating findings into concrete process and technical improvements. 
• Contribute to partner teams tracking product security risk themes and trends across the portfolio. 
• Contribute to SDLC improvement areas, feeding incident learnings upstream into secure development practices. 
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum 8 years of related experience with a Bachelor's degree; or 6 years with a Master's degree; or a PhD with 3 years of experience; or equivalent experience. 
• Minimum 4 years of auditing source code for security vulnerabilities. 
• Demonstrated leadership during significant security events or major incidents, with willingness to participate in on-call. 
• Ability to read and comprehend Java and JavaScript code.  

About ServiceNow

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