IT Support Engineer

About this role

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Skills you'll use

What you'll do

• Resolve user hardware, software and access issues
• Manage onboarding and offboarding of equipment and accounts
• Maintain asset records accurately
• Escalate infrastructure problems with diagnostics attached
• Write knowledge base articles for repeat issues
• Flag risks and blockers early rather than at the deadline
• Keep your tracker and status honest, including when something has slipped

Who can apply

• Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
• 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
• Working knowledge of Windows & macOS Support, Active Directory, Networking Basics
• Comfort with a ticketing system, endpoint management and Active Directory, and the ability to pick up an unfamiliar tool without waiting to be taught it
• The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
• Attention to detail, ownership and the discipline to document your work
• Based in Guwahati, Assam or willing to relocate

Perks & benefits

Interview & selection process

5 rounds — typical selection flow for this role:

1. 1Resume screening and profile shortlisting by the talent acquisition team
2. 2Take-home exercise or live problem-solving discussion
3. 3Discussion with the hiring manager on how you approach problems and work with others
4. 4Team fit conversation with two or three future colleagues
5. 5HR discussion — compensation, notice period, joining date and offer roll-out

About Persistent Systems

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