upGrad

IT Support Engineer

Job · Full-timeHybridKochi, Kerala0–2 years27K/mo5 openingsImmediate / as per notice period

About this role

upGrad is recruiting a IT Support Engineer for its Kochi team. The role suits someone early in their career who wants depth in IT infrastructure support rather than a rotation through everything at once. About the role As a IT Support Engineer at upGrad, your core responsibility is keeping the…

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Skills you'll use

Windows & macOS SupportActive DirectoryNetworking BasicsTicketing SystemsHardware TroubleshootingSoftware DeploymentAccess ManagementDocumentationCustomer ServiceEscalation Handling

What you'll do

Resolve user hardware, software and access issues
Manage onboarding and offboarding of equipment and accounts
Maintain asset records accurately
Escalate infrastructure problems with diagnostics attached
Write knowledge base articles for repeat issues
Flag risks and blockers early rather than at the deadline
Keep your tracker and status honest, including when something has slipped

Who can apply

Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
Working knowledge of Windows & macOS Support, Active Directory, Networking Basics
Comfort with a ticketing system, endpoint management and Active Directory, and the ability to pick up an unfamiliar tool without waiting to be taught it
The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
Attention to detail, ownership and the discipline to document your work
Based in Kochi, Kerala or willing to relocate

Perks & benefits

Fixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewers

Interview & selection process

3 rounds — typical selection flow for this role:

1Resume screening and profile shortlisting by the talent acquisition team
2Final discussion covering role expectations, compensation and start date
3HR discussion — compensation, notice period, joining date and offer roll-out

About upGrad

upGrad operates in the technology sector and runs an active team in Kochi. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the company does upGrad works in…

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