Specialist, Application Support

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Skills you'll use

What you'll do

• Analyze and resolve front-end UI bugs, visualization issues, and backend issues.
• collaborate with the development team to address defects and bugs.
• Conduct extensive debugging and troubleshooting for root cause analysis.
• Support Business-As-Usual (BAU) tasks and work collaboratively in a cross-functional environment.
• Develop and execute test plans, providing accurate feedback on application performance.
• Create and maintain a Knowledge Base (KEDB) with accurate descriptions and workarounds.
• Investigate and report issues to Application Support (L2) for closure.
• Support continuous improvement in the development life cycle of software solutions.
• Perform smoke tests and post-deployment validation.
• Coordinate modifications to the production environment and identify areas for process improvement.

Who can apply

• Perform smoke tests and post-deployment validation.
• Coordinate modifications to the production environment and identify areas for process improvement.
• Take charge of potential automation projects and support system monitoring and stability.
• Follow standard procedures for issue escalation and communicate with stakeholders.
• Monitor service-level dashboards and review system capacity.
• Provide technical support to internal teams and external clients.
• Record, track, and document the problem-solving process.
• Categorize issues and resolutions for trending metrics.

About NielsenIQ

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