Principal Product Designer

About this role

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Skills you'll use

What you'll do

• Infrastructure & complex data visualization : Design dashboards and visualizations that make cloud, Kubernetes, host, network, and database telemetry legible — reducing cognitive load for engineers troubleshooting under pressure.
• System coherence & fail-safe UX : Champion coherence across the Infrastructure surface, designing interaction patterns that guide platform engineers and SREs safely through incident response and root-cause investigation.
• Own the product vision : Lead the creation of new product vision for Infrastructure with a clear line to business revenue impact, serving as the primary design point of contact across product, engineering, and go-to-market.
• Go deep on the technology : Build real fluency in the systems you're designing for — cloud architecture, container orchestration, network protocols, eBPF, database internals — through direct conversations with engineers, hands-on exploration, and a genuine appetite for the technical detail most designers skip.
• User research : Plan and run interviews and usability testing with SREs, platform engineers, and DevOps practitioners to validate design direction and keep the roadmap grounded in how these users actually work.
• AI-forward evolution : Partner with engineering and product to bring AI-assisted diagnostics and anomaly detection into the infrastructure experience, applying the same curiosity to new AI tooling that you bring to the underlying systems.
• Team leadership & craft : Set the craft bar across Infrastructure design, mentor senior and mid-level designers, and represent the team's design perspective directly to VP and SVP stakeholders.
• Design at scale : Drive large-scale, cross-team design initiatives within Infrastructure, and partner with principal designers across Product Platform and Growth & Monetization to keep the broader platform coherent as it expands.
• This role requires
• 12+ years of professional experience in product or UX design, with a portfolio showing complex, data-heavy B2B SaaS or enterprise work.

Who can apply

• 12+ years of professional experience in product or UX design, with a portfolio showing complex, data-heavy B2B SaaS or enterprise work.
• Demonstrated, innate curiosity about technology — evidence that you've taught yourself unfamiliar technical domains in past roles, not just applied design process to whatever was handed to you.
• Experience designing for technical personas (software engineers, SREs, DevOps, platform engineers), or a clear, credible path to ramping into this audience quickly.
• Real skill in user research: interviews, usability testing, and synthesis that changes product direction, not just validates it.
• Advanced proficiency in Figma and experience building or contributing to component-based design systems at scale, including a demonstrated ability to design systems-level solutions rather than instance by instance.
• Solid grasp of WCAG 2.1 AA and assistive technologies, with the ability to independently troubleshoot accessibility issues and mentor others on accessible design practices.
• Ability to connect design work to business outcomes — mapping initiatives to KPIs/OKRs and making the case for design decisions in terms product and engineering partners respect, including a track record of tying design work to measurable revenue impact, not just usability metrics.
• Strong written and verbal English, and comfort working with a distributed team across US and India time zones.

About New Relic

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