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MakeMyTrip

Customer Success Associate

Job · Full-timeIn OfficeDelhi (Delhi / New Delhi)Entry Level (0–2 years)1 openingImmediate / Rolling

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About this role

Start your career at MakeMyTrip in Delhi as a Customer Success Associate. This is a full-time, entry-level position where you will be supporting customers and success metrics, supported by senior mentors and exposed to real business challenges and industry-standard tools. About the Role In this…

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Skills you'll use

CommunicationCRMProblem SolvingAdvanced ExcelCustomer SupportOnboardingRelationship ManagementEmpathyReportingTime Management

What you'll do

Support customer onboarding and journeys
Respond to queries and resolve issues
Maintain customer records in the CRM
Track satisfaction and success metrics
Coordinate with internal teams
Document work clearly and act on feedback

Who can apply

A relevant degree/diploma (freshers / 0–2 years welcome)
Foundational knowledge of Communication, CRM, Problem Solving, Advanced Excel
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Delhi / New Delhi

Perks & benefits

Competitive salary and performance incentivesStructured onboarding and mentorshipClear career growth and learning opportunitiesReal ownership of impactful workCollaborative, professional work cultureExposure to industry-standard tools and processes

Interview & selection process

3 rounds — typical selection flow for this role:

1Resume & profile screening by MakeMyTrip's recruitment team.
2Practical / case round relevant to the Customer Success Associate role.
3Final discussion with the hiring manager on your approach, learnings and fit.

About MakeMyTrip

About MakeMyTrip MakeMyTrip is one of India's largest online travel companies, offering flight, hotel, holiday-package, bus and rail bookings, headquartered in Gurugram. Products & Services MakeMyTrip works within the Online Travel Technology space, serving its clients and customers with…

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