Lead - Data Platform Engineering

About this role

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Skills you'll use

What you'll do

• Design, develop, and implement enterprise-wide MDM and Customer 360 solutions using cloud-native MDM platforms.
• Lead technical architecture discussions and drive high-quality engineering delivery.
• Develop scalable data models, match & merge strategies, survivorship rules, hierarchies, and workflow configurations within MDM platforms.
• Build and optimize data pipelines, integrations, mappings, and workflows across CRM, billing, analytics, and downstream systems.
• Drive data quality initiatives including profiling, cleansing, standardization, enrichment, and duplicate resolution.
• Design and develop identity resolution frameworks using enterprise-grade matching algorithms and governance processes.
• Collaborate with business stakeholders, architects, vendors, and engineering teams to translate business requirements into scalable technical solutions.
• Support Customer 360 and AI-ready data foundations leveraging FERN matching, entity resolution, and governance frameworks.
• Develop and support production jobs, operational monitoring, deployment activities, and root cause analysis (RCA).
• Plan infrastructure scalability, reliability, and operational readiness for enterprise data platforms.

Who can apply

• Develop and support production jobs, operational monitoring, deployment activities, and root cause analysis (RCA).
• Plan infrastructure scalability, reliability, and operational readiness for enterprise data platforms.
• Create data quality rules, workflows, dashboards, and stewardship processes.
• Contribute to release planning, estimations, production support, and continuous platform improvements.
• Mentor junior engineers and contribute to engineering best practices and technical excellence.
• Bachelor’s degree in engineering, Computer Science, or equivalent practical experience.
• 8+ years of experience in Data Engineering, MDM, or Enterprise Data Platform development.
• Strong expertise in Master Data Management concepts including: • Customer 360

About Freshworks

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