Travel Specialist | Remote | Luxury Account

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Skills you'll use

What you'll do

• Building and Delivering the Trip
• Receive each confirmed booking handed over by the Ticketing team and create or update the full trip record in our client management system, including all flight details, passenger information, seat assignments, meal preferences, and frequent flyer numbers
• Prepare invoices using FreshBooks, our billing platform, following your Team Lead's instructions, and hold them for review before sending anything to the client
• Once the itinerary and invoice are approved by your Team Lead, send them to the client with a warm, professional message in Periskope, our client communication platform
• Coordinate any additional services the client has requested, such as airport chauffeur pickups, specific seat selections, or special meals, and record all confirmation details in the client's trip record
• Payment Verification
• Before sending any deliverable to a client, confirm that payment has been received and correctly recorded. You will cross-check payment status across our internal systems using details provided by your Team Lead
• Payments at Ascend come in several forms: credit card charges processed through Stripe, bank wire transfers, PayPal, and occasionally cryptocurrency. Each has a specific verification process you will follow, and your Team Lead will confirm the status for each before you proceed
• If the payment record in any system does not match what you expect, flag it to your Team Lead immediately. You do not communicate payment issues directly to the client
• Make sure all records in our client management system and billing platform match before any client communication goes out. This includes passenger details, flight information, invoice amounts, and payment status

Who can apply

• 1–2+ years in travel operations, airline ticketing, travel coordination, hospitality administration, or a similar role where managing detailed travel records across multiple systems was a core part of the work
• Hands-on professional experience using Sabre for airline booking, ticketing, itinerary management, rebooking, or travel operations support
• Experience creating or managing invoices using a billing tool such as FreshBooks, QuickBooks, or similar platforms
• Familiarity with verifying or reconciling payments across different methods, including card payments, bank transfers, and digital payment platforms
• Strong attention to accuracy across multiple tools at the same time; you notice when something does not match and investigate rather than ignore it
• Clear, professional written communication and the ability to send polished client-facing messages
• The ability to manage several tasks at once without losing track of the details, especially during busy shift periods

About Fresh Prints

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