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Fortune Hotels (ITC)

Guest Relations Executive

Job · Full-timeHybridCandolim, Goa, India1-3 years21K/mo2 openingsImmediate / Rolling

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About this role

Join Fortune Hotels (ITC) as a Guest Relations Executive based in Candolim, Goa. In this full-time role you will spend your time delivering memorable guest experiences, working alongside skilled colleagues and using industry-standard tools and processes. It is an excellent opportunity to build a…

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Skills you'll use

Guest RelationsCommunicationHospitality StandardsComplaint HandlingCoordinationPMSInterpersonal SkillsMultilingual (a plus)EmpathyAttention to Detail

What you'll do

Welcome guests and personalise their stay
Handle guest feedback, requests and complaints
Coordinate special arrangements and celebrations
Liaise between guests and hotel departments
Gather and act on guest satisfaction feedback
Document work clearly and act on feedback

Who can apply

Relevant experience or strong fundamentals in Hospitality
Working knowledge of Guest Relations, Communication, Hospitality Standards, Complaint Handling
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Candolim, Goa

Perks & benefits

Competitive SalaryHealth InsuranceLearning & DevelopmentCareer GrowthPerformance IncentivesProfessional Work Culture

Interview & selection process

4 rounds — typical selection flow for this role:

1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Guest Relations Executive role.
2Round 2 — Skills / Technical Interview: assessment of your Guest Relations, Communication, Hospitality Standards and hands-on experience relevant to Hospitality.
3Round 3 — Managerial / Panel Round: discussion of past work, problem-solving and how you would perform in this role at Fortune Hotels (ITC).
4Round 4 — HR Discussion: role expectations, compensation, notice period and offer.

About Fortune Hotels (ITC)

About Fortune Hotels (ITC) Fortune Hotels (ITC) is a well-established organisation in the Hospitality sector, known for professional standards, quality and a people-first culture. With operations and hiring connected to Goa, Fortune Hotels (ITC) brings together experienced professionals who value…

Visit Fortune Hotels (ITC)’s official website ↗

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