Customer Support Executive — Fresher Job in Shillong

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Skills you'll use

What you'll do

• Respond to customer queries across chat, email and phone.
• Log every interaction accurately in the ticketing system.
• Escalate unresolved issues with a clear written summary.
• Update the help-centre articles when a gap is found.
• Document your work so the next person can pick it up

Who can apply

• Education: pursuing or completed any Bachelor’s degree
• Graduation year: 2025, 2026 or 2027 batch
• Minimum 60% / 6.0 CGPA (relaxable for candidates with strong practical projects)
• Technical skills: working knowledge of Communication, CRM, Ticketing Tools, Problem Solving
• Soft skills: clear written communication, ownership, willingness to document work
• Experience: none required — freshers welcome; prior projects or certifications are a plus

Perks & benefits

Interview & selection process

1. 1The selection process for the Customer Support Executive role at Customer Experience & Support Services Company is merit-based and typically runs over 4 stages: Round 1: Application & Resume Screening — apply through this page; profiles are shortlisted on fundamentals, projects and role fit. Round 2: Online Assessment — aptitude plus role-specific questions covering Communication, CRM, Ticketing Tools. Round 3: Technical / Functional Interview — a discussion of your projects and practical scenarios covering Communication, CRM, Ticketing Tools, Problem Solving, MS Excel. Round 4: HR Discussion — role expectations, salary, joining date, location and offer. Shortlisted candidates are contacted after applying. There are no charges at any stage of the process — Customer Experience & Support Services Company never asks candidates for money.

About Customer Experience & Support Services Company

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