Accor (Novotel Goa)

Customer Support Executive

Job · Full-timeHybridPorvorim, Goa, India3-6 years17K/mo4 openingsImmediate / Rolling

About this role

Join Accor (Novotel Goa) as a Customer Support Executive based in Porvorim, Goa. In this full-time role you will spend your time supporting customers and resolving queries, working alongside skilled colleagues and using industry-standard tools and processes. It is an excellent opportunity to build…

Skills you'll use

CommunicationCRMProblem SolvingTicketing SystemsCustomer SupportEmpathyMS OfficeActive ListeningMultitaskingPatience

What you'll do

Respond to customer queries across channels
Resolve issues and escalate where needed
Maintain accurate records in the CRM
Track satisfaction and follow up proactively
Coordinate with internal teams to solve problems
Document work clearly and act on feedback

Who can apply

Relevant experience or strong fundamentals in Operations
Working knowledge of Communication, CRM, Problem Solving, Ticketing Systems
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Porvorim, Goa

Perks & benefits

Competitive SalaryHealth InsuranceLearning & DevelopmentCareer GrowthPerformance IncentivesProfessional Work Culture

Interview & selection process

4 rounds — typical selection flow for this role:

1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Customer Support Executive role.
2Round 2 — Skills / Technical Interview: assessment of your Communication, CRM, Problem Solving and hands-on experience relevant to Operations.
3Round 3 — Managerial / Panel Round: discussion of past work, problem-solving and how you would perform in this role at Accor (Novotel Goa).
4Round 4 — HR Discussion: role expectations, compensation, notice period and offer.

About Accor (Novotel Goa)

About Accor (Novotel Goa) Accor (Novotel Goa) is a well-established organisation in the Hospitality sector, known for professional standards, quality and a people-first culture. With operations and hiring connected to Goa, Accor (Novotel Goa) brings together experienced professionals who value…

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