Team Leader, Intake

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Skills you'll use

What you'll do

• Gain a deep understanding of Cohere’s product and our health plan partners
• Provide daily operational direction to the intake staff. This includes interviewing new hires, training, coaching, mentoring, quality auditing, implementation and oversight of quality improvement plans identified based on trends and other process improvements
• Coordinates and provides day-to-day oversight of the intake staff
• Manage workload balancing needs of the intake team
• Assist in addressing case escalations and provider issues
• HR management to include performance evaluations, 1:1’s with the lead intake specialist and intake staff, payroll
• Other duties as assigned
• ISMS roles and responsibilities
• Good knowledge of Information practices.
• Assist the manager in all the information security activities implementation and maintenance process.

Who can apply

• Assist the manager in all the information security activities implementation and maintenance process.
• Ensuring the team and imparted with Competence related to Information security
• Responsible for implementation of security policies and procedures and report any issues to the Information Security Manager.
• 5 to 7 years of experience in US Healthcare Payer Processes
• Experience in US healthcare operations, medical billing, claims, or prior authorization.
• Experience in healthcare BPO/KPO, payer/provider operations, or contact center environments.
• Knowledge of HIPAA regulations and patient privacy practices.
• Bachelor’s degree or equivalent experience preferred.

About Cohere Health

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