Technical Program Manager

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Skills you'll use

What you'll do

• Project Management: You’ll serve as project lead and own a ll functional aspects of the engagement. This includes requirements gathering and translating the scope of work into a project plan containing milestones, deliverables, dependencies, critical path, and RACI.
• Delivery: You’ll coordinate people (vertical, horizontally) and processes to ensure projects are delivered on-time, on-track, and within budget to consistently produce high quality outcomes .
• Communication:   You’ll   establish and maintain relationships at all levels of the customer organization including project team members, executive sponsors and key stakeholders .
• Status Reporting:   You’ll   develop status reports and communicate clear, accurate , and timely updates regarding project health and progress
• Risk Management:   You’ll  diagnose implementation challenges / risks, develop contingency plans, and implement changes to drive risk mitigation .
• Cross-Functional Collaboration :   You’ll   lead cross-functional teams (collocated and remote) to ensure stakeholders ( Sales , TAMs, CSMs, Tech Support, SEs, etc. ) are aligned and informed .
• Accountability:   You’ll  set clear expectations with internal and external team members and hold the m accountable for deadlines and project deliverabl es.
• Process Improvement: You’ll   d ocument lessons learned and recommend process and methodology improvements to improve execution on future projects .

Who can apply

• At least 5 years of experience in a client-facing professional services, consulting, or project management rol e.
• Proactive, thorough, and transparent in communication - people rarely need to follow up with you.
• Process driven and have a strong desire to create, implement, and iterate on processes that lead to a standardized and positive customer experience.
• Exceptional EQ, critical thinking and problem-solving skills
• Experience working in a global environment and supporting customers in different time-zones.
• Experience with mixed onshore/offshore delivery models.
• Proven ability to lead projects for both SaaS and On-prem solutions .
• Willingness to work flexible hours to support North America and EMEA customer engagements .

About Black Duck Software, Inc.

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