Support Analyst I

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Skills you'll use

What you'll do

• Investigate and diagnose complex technical issues raised through support tickets
• Build deep product knowledge across Anaplan’s platform and tools (including Grafana)
• Collaborate with other teams to guide customers through complex technical solutions
• Raise and track product bugs when you identify them
• Communicate investigation progress and outcomes clearly to internal teams
• Lead release reviews and onboard new product features to global support teams
• Document detailed investigations and share technical knowledge within the team
• Provide 24/7 emergency support for critical customer issues through our on-call rota
• Work an adjusted schedule (for example, Tue-Sat or Sun-Thu) when needed to ensure global coverage
• Your qualifications

Who can apply

• Work an adjusted schedule (for example, Tue-Sat or Sun-Thu) when needed to ensure global coverage
• Early-career professional with at least 1 year of experience in:
• Data analysis (Excel, Anaplan or similar tools)
• Software development or quality assurance
• level 2 or level 3 technical support
• A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets
• Fluent or professional proficiency in English
• A quick learner with a curiosity for understanding complex systems and software behavior

About Anaplan

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