IT Support Engineer III

About this role

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Skills you'll use

What you'll do

• India Site & Regional Service Coverage (Primary)
• Provide in-person IT support for the Bengaluru office, including urgent break/fix, hardware swaps, imaging, conference room/AV troubleshooting and office network/Wi-Fi support.
• Own local time-zone execution for incidents, requests, and changes impacting the org; coordinate escalations and handoffs with global teams to maintain service continuity.
• Partner with HR/Facilities and business stakeholders to support onboarding/offboarding logistics, office moves/changes, and local technology planning.
• Coordinate and manage local IT vendors (circuits, cabling, hardware repair, disposal) and track SLA performance.
• Infrastructure Operations & Engineering
• Operate and improve Amtech’s hybrid environment spanning Microsoft 365, and on-prem/VDC services at Contour (as applicable).
• Administer and troubleshoot core enterprise services including identity, access, endpoint connectivity, network services, and collaboration platforms.
• Manage networking and remote access capabilities (LAN/WAN/Wi-Fi/VPN, firewalls) to ensure reliability, performance, and secure connectivity.
• Maintain and enhance monitoring/alerting coverage for key infrastructure and site services to ensure uptime, performance, and rapid issue detection.

Who can apply

• 5+ years of experience in infrastructure engineering, systems administration, endpoint engineering, or enterprise IT operations.
• Strong hands-on experience with Windows, Microsoft 365, and Microsoft Entra ID (Azure AD) in a production enterprise environment.
• Demonstrated experience managing endpoints at scale using Microsoft Intune/Endpoint Manager (Autopilot, compliance, configuration, patching workflows).
• Solid networking fundamentals and troubleshooting depth (LAN/WAN/Wi-Fi, VPN, firewalls, DNS/DHCP concepts).
• Proven ability to diagnose and resolve complex issues across endpoint, identity, network, and service layers.
• Experience working within structured operational processes (incident/change/problem management) and producing high-quality documentation/runbooks.
• Strong communication and stakeholder management skills, including comfort working across distributed global teams.
• Preferred Qualifications
• Experience with macOS device management (JAMF) in mixed-device fleets.
• Experience supporting environments with AWS services and hybrid connectivity patterns.

Perks & benefits

About Amtech Software

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