Manager III, Program Manager, Seller Economics & Fees

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Skills you'll use

What you'll do

• Lead and develop a team of program managers, analysts, and operations specialists responsible for worldwide fee strategy execution and incentive program management
• Own end-to-end GTM execution for annual fee changes, peak fee changes, and policy updates across US, CA, EU, JP, AU, and emerging marketplaces — managing 100+ tasks, 20+ milestones, and coordination across 15+ teams per cycle
• Drive program management for seller incentive programs (New Seller Incentives, New Selection Program, Global Selling Incentives) including launch readiness, enrollment acceleration, credit utilization campaigns, and causal measurement
• Partner with cross-functional teams including Fee Strategy Product Managers, Tech, Legal, Tax, Finance, Marketing, and Seller Support to understand business requirements and deliver integrated execution plans
• Identify, quantify, and escalate technical issues across incentive programs — driving root cause analysis, impact assessment, reimbursement execution, and seller communications
• Champion Gen AI and automation initiatives to scale operations, including AI-powered ticket resolution, content generation agents, and automated data quality auditing
• Communicate regularly with senior leadership and stakeholders; define and track relevant KPIs to report program health, seller impact, and operational performance
• Plan resourcing, analyze and report weekly and monthly metrics; identify trends and opportunities to improve processes and reduce seller friction
• Execute high-priority, cross-functional projects to improve operations performance and seller experience
• Design and implement automation solutions that remove manual processes and enable stakeholders to manage the business more effectively

Who can apply

• - 6+ years of working cross functionally with tech and non-tech teams experience
• - 6+ years of team management experience
• - 6+ years of cross functional project delivery experience
• - 5+ years of program or project management experience
• - Experience defining program requirements and using data and metrics to determine improvements

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