Manager, Settlement Services

About this role

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Skills you'll use

What you'll do

• Operational Leadership & Delivery
• Own end-to-end operational performance across Title & Settlement workflows, including Pre-Closing, Closing, Funding, Recording, and Post-Closing.
• Set and manage service delivery standards, SLAs, turn times, productivity benchmarks, and quality metrics across teams.
• Ensure consistent execution of operations in compliance with ALTA Best Practices, state-specific regulations, underwriter guidelines, and client SLAs.
• Drive operational scalability to support volume growth, onboarding of new clients, and legacy portfolio transitions.
• Act as the final escalation point for complex operational, client, underwriter, or regulatory issues.
• People Management & Organizational Effectiveness
• Lead and manage Team Leads and/or Supervisors, providing direction, coaching, and performance oversight.
• Establish clear performance expectations, conduct performance reviews, and manage succession planning.
• Drive workforce planning, capacity modeling, and staffing strategies aligned with business forecasts.

Who can apply

• Lead and manage Team Leads and/or Supervisors, providing direction, coaching, and performance oversight.
• Establish clear performance expectations, conduct performance reviews, and manage succession planning.
• Drive workforce planning, capacity modeling, and staffing strategies aligned with business forecasts.
• Build a strong leadership bench through targeted development, cross-training, and mentoring.
• Foster a culture of accountability, operational discipline, collaboration, and continuous improvement.
• Own process standardization, documentation, and governance across all settlement workflows.
• Identify systemic gaps, root causes of defects, and inefficiencies; lead large-scale process improvement initiatives.
• Partner with Technology and Product teams to drive automation, workflow enhancements, and system optimization.

About Altisource

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