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Zepto logo — Zepto Customer Success Intern at Zepto
Zepto

Customer Success Intern

InternshipHybridMumbai, Maharashtra2 months27K/mo1 openingImmediate / Rolling
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About this internship

Join Zepto in Mumbai as a Customer Success Intern. This entry-level internship is designed for students and recent graduates who learn best by building, shipping and getting real feedback on customer success work. About the role As a Customer Success Intern at Zepto, your core focus will be…

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Skills you'll use

Customer OnboardingCRM ToolsTicketing SystemsExcelCommunication SkillsProduct KnowledgeChurn AnalysisDocumentationEmpathyProblem Solving

What you'll do

  • Work on onboarding customers, resolving issues and reducing churn alongside the core team
  • Apply Customer Onboarding, CRM Tools, Ticketing Systems, Excel to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed MBA/BBA/B.Com/B.E./B.Tech/BA — 2026 freshers & final-year students welcome
  • Working knowledge of Customer Onboarding, CRM Tools, Ticketing Systems (or a genuine willingness to learn them)
  • Strong fundamentals in your discipline and clear problem-solving ability
  • Care with detail and the discipline to document your work
  • Clear written and verbal communication in English
  • Based in or willing to work from Mumbai, Maharashtra

Perks & benefits

Flexible working hoursNetworking with senior professionalsInternship CertificateLetter of RecommendationMentorship from a named mentor

Interview & selection process

3 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Online aptitude / domain assessment
  3. 3HR discussion — stipend, start date, expectations and offer

About Zepto

Zepto operates in the quick commerce & logistics sector and has an active presence in Mumbai. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…
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In OfficeKolkata3mo
Stipend N/AApply

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