GenAI Customer Support Automation Intern

About this internship

Not quite right? These internships in Navi Mumbai, Maharashtra match the same skills — apply to a few to improve your chances.

Python Security Tooling Intern

LTIMindtree

In OfficeNavi Mumbai, Maharashtra19K/mo

Apply

Speech & Audio ML Intern

SBI Life Insurance

HybridNavi Mumbai, Maharashtra24K/mo

Apply

Prompt Engineering Intern

Molbio Diagnostics

HybridNavi Mumbai, Maharashtra18K/mo

Apply

Python Developer Intern

IQVIA

In OfficeNavi Mumbai, Maharashtra23K/mo

Apply

Skills you'll use

What you'll do

• Work on deflecting routine support tickets with AI without frustrating the customer alongside the core team
• Apply Large Language Models (LLMs), RAG over Knowledge Bases, Python, Support Tooling (Zendesk / Freshdesk) to live, production-facing problems
• Document your work clearly for reviewers and stakeholders
• Participate in reviews and act on the feedback you receive
• Collaborate across engineering, product, design or business as required
• Follow the team's quality, testing and documentation standards

Who can apply

• Pursuing or recently completed B.E./B.Tech, BCA, MCA, BBA/MBA or B.Sc (Computer Science)
• Graduating batch 2026 or 2027 — final-year students and recent graduates welcome
• 60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
• Working knowledge of Large Language Models (LLMs), RAG over Knowledge Bases, Python (or a genuine willingness to learn them)
• Exposure to Support Tooling (Zendesk / Freshdesk), Intent Classification, Escalation Design is an advantage
• Clear written and verbal communication in English, and care with detail in your work
• No prior work experience required — this is a fresher-friendly internship
• Based in Navi Mumbai, Maharashtra or willing to work from there for the internship period

Perks & benefits

Interview & selection process

3 rounds — typical selection flow for this role:

1. 1Application screening & resume shortlisting by the talent team
2. 2Technical interview on fundamentals and your projects
3. 3HR discussion — stipend, start date, expectations and offer

About Upstox

Searching for “Upstox internships” or “internship at Upstox”? You’re in the right place.