Twilio India

Account Management Intern

InternshipIn OfficeMumbai, Maharashtra3 months25K/mo8 openingsImmediate / Rolling

About this internship

Twilio India has an open Account Management Intern position in Mumbai for motivated freshers and final-year students. You will work on live account management projects and finish with something you can genuinely talk about in interviews. About the role As an Account Management Intern at Twilio…

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Skills you'll use

Account ManagementCustomer RetentionCRMUpsellingEscalation HandlingQBR PreparationExcelRelationship BuildingReportingCommunication

What you'll do

Work on keeping customers after the sale — renewals, escalations and finding the next thing they need alongside the core team
Apply Account Management, Customer Retention, CRM, Upselling to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed BBA/MBA, B.Com, B.E./B.Tech (any branch), BCA or B.A. (Economics)
Graduating batch 2025, 2026 or 2027 — final-year students and recent graduates welcome
60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
Working knowledge of Account Management, Customer Retention, CRM (or a genuine willingness to learn them)
Exposure to Upselling, Escalation Handling, QBR Preparation is an advantage
Clear written and verbal communication in English, and care with detail in your work
No prior work experience required — this is a fresher-friendly internship
Based in Mumbai, Maharashtra or willing to work from there for the internship period

Perks & benefits

Live project experienceExposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionalsDirect access to the team that owns the data you work on

Interview & selection process

4 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Discussion with the hiring manager on the role and your fit
3Team-fit / behavioural interview with the team
4HR discussion — stipend, start date, expectations and offer

About Twilio India

Twilio India operates in the manufacturing sector and has an active presence in Mumbai. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The…

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