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Thyrocare Technologies logo — Thyrocare Technologies GenAI Customer Support Automation Intern at Thyrocare Technologies
Thyrocare Technologies

GenAI Customer Support Automation Intern

InternshipIn OfficeGurugram, Haryana6 months28K/mo15 openingsImmediate / Rolling

About this internship

Thyrocare Technologies has an open GenAI Customer Support Automation Intern position in Gurugram for motivated freshers and final-year students. You will work on live GenAI for customer support projects and finish with something you can genuinely talk about in interviews. About the role As a GenAI…

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Skills you'll use

Large Language Models (LLMs)RAG over Knowledge BasesPythonSupport Tooling (Zendesk / Freshdesk)Intent ClassificationEscalation DesignPrompt EngineeringConversation AnalyticsQuality MonitoringCustomer Empathy

What you'll do

  • Work on deflecting routine support tickets with AI without frustrating the customer alongside the core team
  • Apply Large Language Models (LLMs), RAG over Knowledge Bases, Python, Support Tooling (Zendesk / Freshdesk) to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed B.E./B.Tech, BCA, MCA, BBA/MBA or B.Sc (Computer Science)
  • Graduating batch 2026, 2027 or 2028 — final-year students and recent graduates welcome
  • 60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
  • Working knowledge of Large Language Models (LLMs), RAG over Knowledge Bases, Python (or a genuine willingness to learn them)
  • Exposure to Support Tooling (Zendesk / Freshdesk), Intent Classification, Escalation Design is an advantage
  • Clear written and verbal communication in English, and care with detail in your work
  • No prior work experience required — this is a fresher-friendly internship
  • Based in Gurugram, Haryana or willing to work from there for the internship period

Perks & benefits

Networking with senior professionalsInternship CertificateLetter of RecommendationMentorship from a named mentorLive project experience

Interview & selection process

2 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Online aptitude / domain assessment

About Thyrocare Technologies

Thyrocare Technologies operates in the diagnostics sector and has an active presence in Gurugram. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…
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