Urgent Hiring: Quality Supervisor

About this role

Not quite right? These jobs in India match the same skills — apply to a few to improve your chances.

PMO Analyst

WPP

In OfficeIndia

Apply

Data Steward - Quality Excellence

AlphaSense

RemoteIndia

Apply

Data Steward - Quality Excellence

AlphaSense India

RemoteIndia

Apply

Software Development Engineer III (CRM - Opportunities - AI)

HighLevel

In OfficeIndia

Apply

Skills you'll use

What you'll do

• Prepare weekly Sampling Plan and share with the CE team.
• Ensure that all types of transactions are monitored.
• Ensure that all the three types of audits are done as recommended by COPC - Live, Recorded and Side-by-Side.
• Ensure Sampling Adherence is met MIPs are implemented if required.
• Track if the QAs are providing appropriate feedback basis the audits to improve consultant’s ability to perform better.
• Keep checking the QA's accuracy by doing ATA and Calibration.
• Be a consultant and advisor to the QAs to clarify on parameters during need.
• Conduct frequent QA reviews and provide inputs to QA on the areas to be focused.

Who can apply

• Analyse monitoring data to identify program level issues and opportunities.
• Communicate the insights and analysis regularly to different teams like Service Delivery, Training, etc.
• Drive quality awareness programs and performance improvement projects.
• Work in a collaborative manner with stakeholders – various touch points with stakeholders to discuss performance, partner with program to deliver excellent service to our customers.
• Team Player - Ensure employee satisfaction.
• Build a positive working atmosphere within the team and engage the team members with employee engagement models.
• Build competencies within the team so they can pick up additional responsibilities/move to the next level.
• Look at ways to reduce waste and increase efficiency – Use process mapping techniques, quality tools to increase utilization, performance.

About Sutherland

Searching for “Sutherland jobs” or “jobs at Sutherland”? You’re in the right place.