Team Manager Tech - Streaming

About this role

Not quite right? These jobs in India match the same skills — apply to a few to improve your chances.

Program Manager - Founders Office

Drivetrain

In OfficeIndia

Apply

Product Manager 1

AlphaSense India

RemoteIndia

Apply

Senior Team Manager - Tech (Streaming) | Shaw

Sutherland

In OfficeIndia

Apply

Machine Learning Director

Arkose Labs

In OfficeIndia

Apply

Skills you'll use

What you'll do

• Drive Business Performance
• Lead a team of Consultants to consistently achieve and exceed key performance indicators (KPIs), including productivity, quality, customer satisfaction, attendance, and efficiency metrics.
• Monitor daily, weekly, and monthly team performance, ensuring alignment with client and organizational goals.
• Analyze operational data and trends to identify opportunities for performance improvement and implement action plans accordingly.
• Ensure adherence to service level agreements (SLAs) and operational targets.
• People Leadership and Development
• Provide ongoing coaching, mentoring, and performance feedback to team members to support their professional growth and development.
• Conduct regular performance reviews, one-on-one sessions, and career development discussions.
• Recognize and reward high performance while proactively addressing performance gaps through effective coaching and corrective action plans.
• Foster a positive, inclusive, and high-performing team culture that encourages collaboration, accountability, and continuous learning.

Who can apply

• Manage team attendance, attrition, shrinkage, scheduling adherence, and overall workforce productivity.
• Support employee engagement initiatives that improve morale, retention, and team effectiveness.
• Partner with Human Resources and Operations leadership on employee relations matters as needed.
• Ensure team compliance with company policies, security standards, and client requirements.
• Champion a customer-centric mindset by driving behaviors that enhance the overall customer experience.
• Monitor customer trends, emerging issues, and user feedback to identify opportunities for process improvements.
• Escalate critical customer concerns and collaborate with relevant stakeholders to ensure timely resolution.
• Serve as a key liaison between frontline operations and leadership by providing actionable insights and recommendations.

About Sutherland

Searching for “Sutherland jobs” or “jobs at Sutherland”? You’re in the right place.