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SUGAR Cosmetics logo — SUGAR Cosmetics IT Support Engineer at SUGAR Cosmetics
SUGAR Cosmetics

IT Support Engineer

Job · Full-timeHybridPune, Maharashtra0–2 years31K/mo4 openingsImmediate / as per notice period
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About this role

Start your career in IT infrastructure support at SUGAR Cosmetics as a IT Support Engineer in Pune. This is a full-time position with a structured first ninety days, a named mentor, and genuine responsibility once you are through it. About the role This IT Support Engineer position is about…

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Skills you'll use

Windows & macOS SupportActive DirectoryNetworking BasicsTicketing SystemsHardware TroubleshootingSoftware DeploymentAccess ManagementDocumentationCustomer ServiceEscalation Handling

What you'll do

  • Resolve user hardware, software and access issues
  • Manage onboarding and offboarding of equipment and accounts
  • Maintain asset records accurately
  • Escalate infrastructure problems with diagnostics attached
  • Write knowledge base articles for repeat issues
  • Flag risks and blockers early rather than at the deadline
  • Keep your tracker and status honest, including when something has slipped

Who can apply

  • Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
  • 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
  • Working knowledge of Windows & macOS Support, Active Directory, Networking Basics
  • Comfort with a ticketing system, endpoint management and Active Directory, and the ability to pick up an unfamiliar tool without waiting to be taught it
  • The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
  • Attention to detail, ownership and the discipline to document your work
  • Based in Pune, Maharashtra or willing to relocate

Perks & benefits

Support for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needs

Interview & selection process

5 rounds — typical selection flow for this role:

  1. 1Resume screening and profile shortlisting by the talent acquisition team
  2. 2Application screening (CV and, where relevant, a portfolio or code sample)
  3. 3Short introductory call with the recruiter about your background and interest
  4. 4Technical or practical round based on the day-to-day work of the role
  5. 5HR discussion — compensation, notice period, joining date and offer roll-out

About SUGAR Cosmetics

SUGAR Cosmetics operates in the d2c consumer brand sector and runs an active team in Pune. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the company…
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