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Shiprocket

IT Support Engineer

Job · Full-timeIn OfficeBengaluru, Karnataka0–2 years36K/mo5 openingsImmediate / as per notice period
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About this role

Shiprocket is recruiting a IT Support Engineer for its Bengaluru team. The role suits someone early in their career who wants depth in IT infrastructure support rather than a rotation through everything at once. About the role As a IT Support Engineer at Shiprocket, your core responsibility is…

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Skills you'll use

Windows & macOS SupportActive DirectoryNetworking BasicsTicketing SystemsHardware TroubleshootingSoftware DeploymentAccess ManagementDocumentationCustomer ServiceEscalation Handling

What you'll do

  • Resolve user hardware, software and access issues
  • Manage onboarding and offboarding of equipment and accounts
  • Maintain asset records accurately
  • Escalate infrastructure problems with diagnostics attached
  • Write knowledge base articles for repeat issues
  • Flag risks and blockers early rather than at the deadline
  • Keep your tracker and status honest, including when something has slipped

Who can apply

  • Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
  • 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
  • Working knowledge of Windows & macOS Support, Active Directory, Networking Basics
  • Comfort with a ticketing system, endpoint management and Active Directory, and the ability to pick up an unfamiliar tool without waiting to be taught it
  • The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
  • Attention to detail, ownership and the discipline to document your work
  • Based in Bengaluru, Karnataka or willing to relocate

Perks & benefits

Paid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teams

Interview & selection process

4 rounds — typical selection flow for this role:

  1. 1Resume screening and profile shortlisting by the talent acquisition team
  2. 2Discussion with the hiring manager on how you approach problems and work with others
  3. 3Team fit conversation with two or three future colleagues
  4. 4HR discussion — compensation, notice period, joining date and offer roll-out

About Shiprocket

Shiprocket operates in the logistics & supply chain tech sector and runs an active team in Bengaluru. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the…
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