Customer Success Manager, MENA

About this role

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Skills you'll use

What you'll do

• 🤝 Customer Onboarding & Adoption
• ● Support onboarding of new B2B customers, ensuring smooth implementation and early
• value realization.
• ● Act as a primary point of contact for assigned accounts during post-sales lifecycle.
• ● Assist customers in understanding product features, workflows, and best practices.
• ● Track onboarding milestones and ensure timely go-lives.
• 📈 Customer Success & Retention
• ● Monitor customer usage, health scores, and engagement metrics.
• ● Proactively identify risks, adoption gaps, and opportunities to improve customer
• ● Support renewal processes by ensuring consistent value delivery and relationship

Who can apply

• 1–3 years in Customer Success, Account Management, or B2B Client-Facing roles
• (Banking / Fintech / SaaS experience preferred)
• We are seeking a proactive and customer-focused Junior Customer Success Manager to
• support and grow relationships with B2B clients across Banking, Fintech, and SaaS in the
• This role focuses on customer onboarding, adoption, retention, and value realization,
• working closely with Sales, Product, and Support teams to ensure customers achieve
• measurable outcomes from our solutions.

Perks & benefits

About Signzy

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