Senior Technical Consultant (Technical Architect), Core Business Workflows

About this role

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Skills you'll use

What you'll do

• Manage technical delivery streams within large ServiceNow engagements, across diverse matrixed and cross-functional teams
• Facilitate process re-engineering and optimisation workshops and guide customers to maximise the value of ServiceNow technologies.
• Act as a domain expert in Core Business Workflows, consulting effectively and navigating strategically across specialised areas (e.g. Human Resources, Legal, and Workplace Services)
• Architect scalable, best-practice solutions and present technical concepts effectively to varied business and technical stakeholders
• Create detailed user stories, test strategies, solution design documents and customer hand-over deliverables
• Configure and develop automation workflows and domain specific solutions aligning to ServiceNow standards
• Ensure consistent quality through technical oversight and testing
• Support pre-sales by leading scoping, solutioning, and estimation discussions

Who can apply

• Contribute innovation, best practices, and thought leadership to global CEG and product teams.
• Mentor colleagues, guide on customers, and partners on technical excellence and delivery quality
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum 5 years of hands-on experience in configuring and developing ServiceNow or equivalent solutions within related service domains (e.g. Human Resources, Legal, or Workplace).
• Familiar with leading ServiceNow implementations.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Skilled at engaging both technical and business stakeholders to gather requirements and design end-to-end solutions
• Strong ability to simplify and present complex concepts through visual models, workflows, and wireframes

About ServiceNow

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