Technical Support Specialist

About this role

Not quite right? These jobs in Chennai match the same skills — apply to a few to improve your chances.

AWS DevOps & AI Engineer

AstraZeneca

In OfficeChennai

Apply

STAFF SW SYSTEMS ENGINEER 10302-Cloud Networking & Microservices (Java/Golang, AWS/Azure)

Extreme Networks

In OfficeChennai

Apply

AWS & Tooling Platform Lead

WPP

In OfficeChennai

Apply

Cnc Setter \ Opperator Intern at Sri Krupa Enterprises

Sri Krupa Enterprises

In OfficeChennai18K/mo

Apply

Skills you'll use

What you'll do

• Serve as the first point of contact for inbound technical support requests submitted via phone, email, and chat.
• Deliver prompt, clear, empathetic, and professional responses to customers of varying technical backgrounds.
• Conduct structured troubleshooting conversations to quickly identify, isolate, and document customer issues.
• Guide customers step-by-step through technical problems using approved knowledge base articles and support workflows.
• Proactively communicate case status updates to customers and internal stakeholders throughout the resolution process.
• Apply strong network and systems troubleshooting skills to diagnose and resolve common technical issues.
• Utilize internal tools, ticketing systems, and external resources to investigate reported problems efficiently.
• Prioritize and manage multiple open cases simultaneously, adhering to SLA (Service Level Agreement) response and resolution targets.

Who can apply

• Accurately document all findings, steps taken, and outcomes in the support ticketing system to support auditability and root cause tracking.
• Identify patterns in recurring issues and escalate trends to Team Leads for further investigation.
• Recognize when a case requires escalation and ensure a high-quality handoff to senior support staff or specialist teams, complete with: • Clear problem summaries
• Diagnostic data, logs, and screenshots
• Reproduction steps and customer environment details
• Collaborate with Shift Leads, Team Leads, and cross-functional teams to resolve customer issues efficiently.
• Participate in team meetings, quality reviews, and training sessions to continuously sharpen your skills.
• Contribute to the team's internal knowledge base by documenting resolved issues, common troubleshooting steps, and customer-facing FAQs.

About Sectigo

Searching for “Sectigo jobs” or “jobs at Sectigo”? You’re in the right place.