Global Payroll Operations Specialist - APAC (ANZ)

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Skills you'll use

What you'll do

• Manage assigned payroll workflows across Australia, New Zealand, and Singapore, including country-specific statutory payments, filings, pensions, tax submissions, and recurring payroll deadlines.
• Investigate and resolve customer, tax, filing, and compliance issues; escalate complex matters with clear context, evidence, and recommended next steps.
• Coordinate with relevant government agencies, including the ATO, IRD, IRAS, CPF Board, and Ministry of Manpower, where needed.
• Maintain clear communication with customers, government agencies, and cross-functional partners, ensuring timely updates and follow-through on open cases.
• Partner with Product, Engineering, Compliance, and Payroll Operations to improve payroll accuracy, product quality, tooling, and operational workflows.
• Create and maintain Jira tickets, case records, audits, reconciliations, documentation, and SOPs so issues and processes can be tracked, resolved, and repeated consistently.
• 2–5 years of strong payroll operations experience across Australia, New Zealand, and/or Singapore, with demonstrated exposure to country-specific statutory filings, payments, pensions, tax submissions, year-end processes, and agency interactions.
• Experience managing payroll cases, customer queries, operational tickets, reconciliations, audits, or recurring payroll deadlines with minimal follow-up.

Who can apply

• Ability to resolve moderately complex payroll issues, identify root causes, and escalate when deeper subject-matter or cross-functional support is needed.
• Strong English written and verbal communication skills, with the ability to keep customers, partners, and internal stakeholders informed on status, context, and next steps.
• High attention to detail and a commitment to quality in time-sensitive payroll environments, including accurate documentation and practical SOP maintenance.
• Proficiency in Google Workspace or Microsoft Office for data analysis and workflow management; familiarity with Salesforce, Jira, and Confluence is a plus.
• Ability to work Australian Eastern Standard Time (AEST) hours, approximately 5:30 AM to 1:30 PM IST.

About Rippling

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