APAC Project Manager

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Skills you'll use

What you'll do

• Facilitate and lead the customer journey for 6-12 weeks after each new customer is added until we go onsite to coach.
• Participate in onsite Success Plan to focus the customer on the priority activities that need completion.
• Ensure signals are connected and tested prior to onsite coaching.
• Support the infrastructure and installation for Visual Factory.
• Guide the customer and provide support configuration to map Redzone to the customer’s site.
• Highlight any risks and address them with the customer team, Coaching Director, and Platform Leadership.
• Responsible for overseeing the deployment of Redzone software for multiple concurrent clients- manage the process from the handover from the sales team through providing onsite coaching services.
• Configure and setup Redzone software that matches the production process at the client’s manufacturing plant.  This process must include manufacturing data such as product and equipment information and product run rates.
• Ensure automation signals from the plant (such as photo eyes or machine cycles) come back to the software and provide accurate and real time data to Redzone for the shop floor team.
• Ensure the contractor work with the hardware and automation happens quickly and efficiently while maintaining the project schedule and cost plan.

Who can apply

• Ensure automation signals from the plant (such as photo eyes or machine cycles) come back to the software and provide accurate and real time data to Redzone for the shop floor team.
• Ensure the contractor work with the hardware and automation happens quickly and efficiently while maintaining the project schedule and cost plan.
• Perform regular weekly status calls with active project teams across multiple clients in order to ensure project stays on track and all milestones are achieved.
• Responsible for the success of the software and coaching a “Green Go Live” based on project management leading up to that point.
• Manage client relationships and satisfaction, including but not limited to serving as the point of contact for projects, responding to client requests, and critical events in a professional and timely manner.
• Understand the escalation process for any critical path items or risk points that could result in delays or unsatisfactory project result(s).
• Document and maintain the project templates, training decks, and communication tools that are used with clients. 
• Support on-site Continuous Improvement Coaches and customers with configuration, expansion, and automation requests. 

About QAD, Inc.

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