Convo & Agentic AI Developer -Associate 2

About this role

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Skills you'll use

What you'll do

• Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
• As a Convo & Agentic AI Developer - Associate 2, you will engage in designing and implementing AI systems that transform raw data into actionable insights, driving business growth and informed decision-making. Within our Technology Consulting practice, you will apply your skills in data, algorithms, and software engineering to build scalable AI and Machine Learning solutions. As an Associate, you will focus on learning and contributing to client projects, developing your skills and knowledge to deliver quality work. You will be expected to adapt to diverse client needs and team dynamics, using these experiences as opportunities for growth.
• In this role at PwC Acceleration Center India, you will take ownership of your development, actively seeking feedback and applying a learning mindset. You will gather information from various sources to analyze facts and discern patterns, building commercial awareness and understanding how the business operates. By upholding professional and technical standards, you will contribute to the success of your team and clients, while building a personal brand that opens doors to future opportunities.

Who can apply

• Technical Skills:
• Hands-on experience with at least one CCaaS platform: NICE CXone, Genesys Cloud/PureCloud, Amazon Connect, Five9, Avaya, Twilio Flex, or similar.
• Practical experience building chatbots/voicebots using NLU engines such as Google Dialogflow, Amazon Lex, Microsoft Bot Framework/CLU, IBM Watson Assistant, or Nuance Mix.
• Working knowledge of LLMs and agentic frameworks (OpenAI/Anthropic APIs, LangChain, LangGraph, Semantic Kernel, or equivalent) and prompt engineering fundamentals.
• Understanding of RAG architecture, vector databases (Pinecone, Weaviate, FAISS), and basic API/webhook integration (REST, JSON).
• Familiarity with a scripting/programming language (Python, JavaScript/Node.js) for custom logic, integrations, or agent tooling.
• Strong analytical skills to interpret conversation logs, transcripts, and bot analytics dashboards to identify improvement areas.
• Clear written and verbal communication for documenting flows and collaborating with cross-functional teams.
• Proven track record independently owning at least one end-to-end conversational or agentic AI deployment from design through go-live.
• Experience defining evaluation metrics/test suites for LLM agent quality (accuracy, hallucination rate, task success rate).

About PwC

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