NTT DATA

Networking Service Delivery Field Support Engineer (L1)

Job · Full-timeIn OfficeMumbaiFresher / 0-1 years1 opening

About this role

NTT DATA is hiring for Networking Service Delivery Field Support Engineer (L1) in Mumbai. This opening was published by NTT DATA on their official careers board (Workday) on 3 September 2026 and was confirmed live on 14 September 2026. Job details • Company: NTT DATA • Role: Networking Service…

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Skills you'll use

RecruitmentNetworking

What you'll do

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates first line support calls assigned and identify the root cause of incidents and problems following knowledge articles.
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
Ensures the efficient and comprehensive resolution of incidents and requests.
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.

Who can apply

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

About NTT DATA

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can…

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