Engineer (ServiceNow Admin, document writing)

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Skills you'll use

What you'll do

• Design and develop solutions across the ServiceNow AI Platform
• Configure core capabilities (e.g ITSM, CSM, Now Assist, Employee Center, ITOM)
• Build reusable, scalable components using out of the box functionality 
• Minimise customisation and avoid introducing technical debt
• Support integrations and automation changes
• Creating and maintaining automated workflows using Flow Designer. Create and maintain scripts, business rules, UI policies.
• Create and maintain technical knowledge documentation to support platform operations
• Working with stakeholders to gather requirements and translate them into technical solutions.

Who can apply

• Must have skills:
• 4+ years hands on experience as a ServiceNow Administrator in a production enterprise environment 
• Certified ServiceNow System Administrator with current certification 
• Strong end to end knowledge of the ServiceNow platform including architecture, core tables, best practices and platform limitations 
• Solid experience with ITSM modules including Incident, Problem, Change, Request Management and Service Catalog 
• Experience gathering, analyzing and translating business and technical requirements into well designed ServiceNow solutions
•  Understanding of Agile delivery and experience working within sprint-based delivery models 
• Experience managing update sets and promoting changes safely across multiple environments including development, test and production 
• Ability to build reports and dashboards using performance analytics, standard reporting and advanced data visualization techniques 
• Experience designing and implementing platform customizations while adhering to ServiceNow best practices and minimizing technical debt

About NielsenIQ

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