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Myntra

GenAI Customer Support Automation Intern

InternshipWork from HomeCoimbatore, Tamil Nadu4 months21K/mo8 openingsImmediate / Rolling
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About this internship

Myntra has an open GenAI Customer Support Automation Intern position in Coimbatore for motivated freshers and final-year students. You will work on live GenAI for customer support projects and finish with something you can genuinely talk about in interviews. About the role As a GenAI Customer…

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Skills you'll use

Large Language Models (LLMs)RAG over Knowledge BasesPythonSupport Tooling (Zendesk / Freshdesk)Intent ClassificationEscalation DesignPrompt EngineeringConversation AnalyticsQuality MonitoringCustomer Empathy

What you'll do

  • Work on deflecting routine support tickets with AI without frustrating the customer alongside the core team
  • Apply Large Language Models (LLMs), RAG over Knowledge Bases, Python, Support Tooling (Zendesk / Freshdesk) to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed B.E./B.Tech, BCA, MCA, BBA/MBA or B.Sc (Computer Science)
  • Graduating batch 2026, 2027 or 2028 — final-year students and recent graduates welcome
  • 60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
  • Working knowledge of Large Language Models (LLMs), RAG over Knowledge Bases, Python (or a genuine willingness to learn them)
  • Exposure to Support Tooling (Zendesk / Freshdesk), Intent Classification, Escalation Design is an advantage
  • Clear written and verbal communication in English, and care with detail in your work
  • No prior work experience required — this is a fresher-friendly internship
  • Based in Coimbatore, Tamil Nadu or willing to work from there for the internship period

Perks & benefits

Networking with senior professionalsInternship CertificateLetter of RecommendationMentorship from a named mentorLive project experience

Interview & selection process

2 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Discussion with the hiring manager on the role and your fit

About Myntra

Myntra operates in the fashion e-commerce sector and has an active presence in Coimbatore. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The…
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