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Mistral Solutions

IT Support Engineer

Job · Full-timeIn OfficeJaipur, Rajasthan0–2 years26K/mo4 openingsImmediate / as per notice period
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About this role

Mistral Solutions is hiring a IT Support Engineer in Jaipur. This is a full-time, permanent role with real ownership from the first quarter — you will be given work that ships, reviewed by people who know the craft, and the context to understand why it matters. About the role In this role you will…

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Skills you'll use

Windows & macOS SupportActive DirectoryNetworking BasicsTicketing SystemsHardware TroubleshootingSoftware DeploymentAccess ManagementDocumentationCustomer ServiceEscalation Handling

What you'll do

  • Resolve user hardware, software and access issues
  • Manage onboarding and offboarding of equipment and accounts
  • Maintain asset records accurately
  • Escalate infrastructure problems with diagnostics attached
  • Write knowledge base articles for repeat issues
  • Flag risks and blockers early rather than at the deadline
  • Keep your tracker and status honest, including when something has slipped

Who can apply

  • Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
  • 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
  • Working knowledge of Windows & macOS Support, Active Directory, Networking Basics
  • Comfort with a ticketing system, endpoint management and Active Directory, and the ability to pick up an unfamiliar tool without waiting to be taught it
  • The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
  • Attention to detail, ownership and the discipline to document your work
  • Based in Jaipur, Rajasthan or willing to relocate

Perks & benefits

Modern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 days

Interview & selection process

3 rounds — typical selection flow for this role:

  1. 1Resume screening and profile shortlisting by the talent acquisition team
  2. 2Application screening (CV and, where relevant, a portfolio or code sample)
  3. 3HR discussion — compensation, notice period, joining date and offer roll-out

About Mistral Solutions

Mistral Solutions operates in the embedded & defence engineering sector and runs an active team in Jaipur. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the…
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