DevOps Support Engineer

About this role

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Skills you'll use

What you'll do

• Ticket & Access Management
• Execute standard access requests across Azure Entra ID, AWS IAM, and GitHub
• Manage repository access and maintain centralized Entra groups for project-based resource assignments
• Triage and resolve incoming “INTS” infrastructure and support tickets within defined SLAs (typically 5–10 business days)
• Cloud Resource Operations
• Provision and manage cloud resources including storage accounts (S3, Blob), Key Vaults, and Virtual Machines using standardized Terraform templates
• Perform OS-level maintenance such as storage cleanup, file permissioning, and basic server troubleshooting
• Support cost-optimization efforts by ensuring proper resource tagging and right-sizing cloud instances
• Kubernetes Support
• Manage namespace-level access and resource allocations within Kubernetes

Who can apply

• Facilitate the onboarding of new projects into the Kubernetes ecosystem
• Utilize AI coding agents (e.g., Claude) to generate scripts, validate Terraform plans, and troubleshoot infrastructure issues
• Apply prompt engineering techniques to interact with Model Context Protocol (MCP) servers for automated policy checks and compliance verification
• Contribute to the “Shared Services” knowledge base by documenting recurring solutions to enable developer self-service
• Built foundational knowledge of AWS or Azure, including compute, storage, and networking
• Developed an understanding of Kubernetes fundamentals, including namespaces, pods, and deployments
• Gained proficiency using LLMs and applying prompt engineering techniques
• Demonstrated the ability to triage technical issues and follow standard operating playbooks

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