Technical Support & Solutions Associate - Platform-as-a-Service (PaaS)

About this role

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Skills you'll use

What you'll do

• First-line technical support. Own initial triage for partner-facing technical issues — diagnose what's broken, resolve what you can directly, and route what you can't to engineering with enough context that it doesn't bounce back.
• Scope automation opportunities. Spot the pattern behind repeat issues and turn it into a scoped opportunity for the product team — what's repetitive, roughly what it would take to fix at the platform level, and what it would save.
• Client-facing communication. Talk to partners directly during issues — translating technical problems into plain language without underselling the problem or overwhelming a non-technical partner contact.
• Internal coordination. Sit between partners and engineers — chasing fixes, setting expectations on both sides, and making sure at-risk timelines are flagged on time.
• Read and modify code. Debug issues, make small fixes or configuration changes yourself where possible, and write precise, actionable bug reports for engineering when you can't.
• Grow into solutions architecture. As the platform becomes more self-serve, take on more of the deployment-design and configuration-architecture work that reduces the need for manual triage in the first place.
• What We Are Looking For
• Experience: ~1–3 years , with:
• Tech stack: Python and Node.js
• Comfort reading and modifying code — you don't need to be a full-time engineer, but you should be able to debug real issues and make small fixes, not just describe them

Who can apply

• Exposure to client-facing or partner-facing work — this role talks to real partners during real problems, often ones who aren't technical themselves
• Great communication skills to translate complex problems into understandable issues and solutions
• Enough technical grounding to eventually take on solutions-architecture work — understanding of APIs, deployment models, and configuration-driven systems will matter more over time, not less
• Ability to handle pressure; partners come to this role when something's already broken
• A pattern-recognition instinct — the automation-scoping half of this job depends on noticing what's repetitive, not just closing tickets
• Comfort with a role that's designed to change — this isn't a fixed job description forever; the expectation is that both the work and the person's scope shift as the platform matures
• Genuine interest in Karya's mission — ethical data work, fair compensation for data workers, and community ownership of data are core considerations, not side context

Perks & benefits

About Karya

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