Technical Account Consultant (12 Month Contract)

About this role

Not quite right? These jobs in Mumbai match the same skills — apply to a few to improve your chances.

Technical Project Manager

Mactores

In OfficeMumbai

Apply

AWS DevOps Engineer (Senior)

Mactores

In OfficeMumbai

Apply

AWS DevOps Engineer (Freelancer)

Mactores

In OfficeMumbai

Apply

AWS DevOps Engineer (Associate)

Mactores

In OfficeMumbai

Apply

Skills you'll use

What you'll do

• Deliver technical consultancy hours to customers by providing ongoing expertise, guidance, and product value; meet delivery timelines, milestones, technical optimization goals.
• As a key member of the customer account team, provide pre sales support in your region and champion the customer’s technical needs; advocate internally to resolve or enhance the customer’s product experience; and develop strong and trusted relationships with clients
• Identify opportunities for account growth where applicable, and escalate to the account management team
• Build monthly, quarterly or annual project plans for customers to ensure consumption of purchased TAM hours; produce monthly consumption reports, as required;
• Responsible for integrations and relevant APIs and continuously upskill on our product tech stack.
• Actively contribute in refining and implementing scalable processes, reporting and services to drive efficiency and customer value; contribute to improvements to evolve professional services offerings over time
• Support and influence the sale of TAM services in your region based on quarterly revenue targets.
• In partnership with Professional Services leadership provide input on new multi-resource services offerings to drive incremental revenue for Hootsuite and additional value to customers
• Demonstrate agility by performing other duties as required

Who can apply

• 5+ years proven experience in Enterprise project implementation, direct customer advocacy and engagement experience in post-sales or professional services functions within SaaS or equivalent combination of education and experience
• Demonstrated ability to comprehend and translate complex business requirements into solutions that meet a customer’s goals and objectives; ability to explain complex technical issues to non-technical counterparts when necessary
• You must be customer-obsessed with strong communication and analytical skills. Experience with enterprise-grade software integrations is a must.
• Growth mindset: A curiosity to experiment, find new solutions, and embrace continuous learning
• Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• Self Development: is personally committed to, and actively works to continuously improve

About Hootsuite

Searching for “Hootsuite jobs” or “jobs at Hootsuite”? You’re in the right place.