Senior Analyst - Cybersecurity

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Skills you'll use

What you'll do

• Be a trusted technical security advisor. Serve as a subject matter expert on cloud security, AWS architecture, and product security posture for prospective and existing customers.
• Own the customer security dialogue. Respond to cybersecurity questionnaires, RFIs/RFPs, and other due diligence documents, and join customer calls jointly with Sales, Pre-Sales, Channel Sales, Customer Success, and Deals Desk teams.
• Be the single point of contact for cloud security asks. Work closely with Security Engineering and Product Engineering as the primary liaison for cloud security and AWS architecture-related customer questions.
• Create reusable security collateral. Partner with Security Engineering and Product Engineering to build customer-shareable technical security content based on recurring customer asks.
• Review contracts with a security lens. Perform contract reviews (MSA, DPA, BAA, and related agreements) for cybersecurity obligations relevant to the role.
• Coach and upskill the team. Support existing team members in strengthening their technical security knowledge.
• Work across time zones. Align to different regions/shifts as needed, given the breadth of time zones Freshworks' customers span.
• 4–7 years of experience in Cybersecurity, with depth in Application Security Architecture, Security Pre-Sales, or Solutioning.
• Experience with cloud services/technology (AWS) as it relates to cybersecurity.
• Good understanding of web frameworks and architecture.

Who can apply

• Experience with cloud services/technology (AWS) as it relates to cybersecurity.
• Good understanding of web frameworks and architecture.
• Any experience in Pre-Sales or Solution Engineering within a SaaS setup is a plus.
• Strong verbal and written communication skills — able to communicate concisely and unambiguously with both technical and non-technical audiences.
• Comfort working in a dynamic, fast-growing environment, with the discipline to respond to customers contextually and on time.
• Self-sufficient and able to work with minimal direct supervision.
• Flexibility to work different shifts/regions — this is a mandatory requirement of the role.
• Working knowledge of cloud security fundamentals on AWS (IAM, VPC, KMS, CloudTrail, GuardDuty, Security Hub).

About Freshworks

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