Lead - Product Designer

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Skills you'll use

What you'll do

• Influence Product Strategy: Partner with and influence Product and Engineering leadership to prioritize critical design problems, integrating user-centric solutions directly into the core product roadmap.
• Translate Insights to Action: Turn deep qualitative and quantitative user research into impactful, high-level product decisions and measurable business outcomes.
• Pioneer Next-Gen UX: Contribute to our forward-looking design strategy by driving experiences in emerging paradigms like Generative AI and conversational design.
• Full-Stack Design Capability: Well-rounded expertise across user research methodologies, interaction design systems, and pixel-perfect visual execution.
• Narrative & Storytelling Mastery: Exceptional communication and storytelling skills to clearly justify design rationale, articulate abstract concepts, and gain cross-functional buy-in.
• Data-Informed Thinking: Strong command of product and design metrics to measure UX effectiveness and validate design iterations.
• Industry Tool Fluency: Expert proficiency in modern, collaborative design and whiteboarding software (e.g., Figma, Miro).
• Professional Timeline: 6+ years of progressive experience designing enterprise-grade or large-scale consumer B2B SaaS applications, with at least 2 years in a dedicated team lead or strategic capacity.

Who can apply

• Domain Exposure: Prior experience or strong interest in conversational interfaces, AI-assisted workflows, or employee experience/ITSM platforms is highly preferred.
• Education Baseline: Bachelor's degree in Design, Human-Computer Interaction (HCI), or a highly related quantitative or creative technical discipline.

About Freshworks

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