Assistant Manager, Air Operations (Gurugram)

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Skills you'll use

What you'll do

• Execute end-to-end air shipments :
• Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.
• Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
• Timely invoicing to clients/ agents as well as checking and confirming incoming invoices of sub-contractors on time & correctly.
• Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
• Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services.
• Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
• Handle customers statistics and reports or any special request for improving the system.
• Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.
• Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.

Who can apply

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• 5+ years of experience in air operation or related roles in freight forwarding/logistics.
• IATA Certification
• Good communication of written and spoken English.
• Detail-oriented, structured, and eager to learn global supply chain operations.
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.

About Flexport

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