IT Engineer

About this role

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Skills you'll use

What you'll do

• Design, implement, and manage a fully cloud-based IT environment, ensuring high availability, scalability, and security across a range of SaaS platforms.
• Design, build, and operate workflow automation across the IT landscape using platforms such as Okta, Serval, and related iPaaS tooling.
• Build, maintain, and manage the end-to-end lifecycle of AI-powered agents and automations that streamline IT workflows, shift routine requests to self-service, and remain reliable, monitored, and auditable.
• Engineer and manage integrations between core systems (Okta, Google Workspace, Slack, HR/finance platforms, and engineering tooling) using REST APIs, webhooks, and SCIM.
• Manage API integrations across IT systems, including authentication, security, monitoring, and lifecycle management.
• Partner closely with software engineering teams to align on shared services, developer tooling, integrations, and standards.
• Build joiner-mover-leaver (JML) and birthright access automation, with appropriate guardrails and audit logging for SOX- and PII-scoped systems.
• Analyze ticketing and operational data to identify repetitive tasks suitable for automation and prioritize opportunities for implementation.

Who can apply

• 5+ years of experience in IT engineering, systems administration, or a related role in a cloud-first environment.
• Proven experience designing, building, and managing integrations across SaaS platforms using REST APIs, webhooks, OAuth, and SCIM.
• Hands-on experience with low-code/no-code AI and automation tools and iPaaS platforms (e.g., Okta Workflows, Serval, Workato, Zapier, or equivalent).
• Experience building or integrating AI agents and bots.
• Experience managing Okta, Google Workspace, Slack, Zoom, and common device management tools such as Jamf and Intune.
• Ability to work effectively with software engineering teams, with a solid understanding of version control (Git), CI/CD concepts, shared APIs, and services.
• Security-first mindset, with familiarity applying least-privilege principles and supporting compliance frameworks such as SOX and SOC 2.
• Strong troubleshooting and root-cause-analysis skills, with the ability to design durable, long-term solutions.
• Experience with Zero Trust Network Access (ZTNA) or modern network security approaches.
• Strong communication skills, able to collaborate effectively across technical and non-technical stakeholders and across time zones.

About Ethos Life

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